seat assignment ita airways

My direct flight from FCO to LAX in August is no longer direct. Now routed through CDG. Sigh. The return from LAX to FCO is still nonstop, at least for now. I wish I were not involved with this airline. Cynthia

Is there a reason why the flight is stopping at CDG?

@dgawell - Italian want tourists for sure, the economy counts on it. Agree that Ita Air is not warm and welcoming though. @amandajgrue We travel to see our family in the south of Italy every year from N. Calif. to Napoli via Frankfurt/Munich on Lufthansa/United - smooth and get seats FYI(one stop). This year we were flying into another country and out of Rome so ended up on Delta/Italian Airways. Nervous hearing about the change through Paris. We booked it for the convenience direct to LAX. Looking forward to people giving feedback how their trip went

I think this is a general code share problem. I bought seats through United that included Swiss air and Aegean components. I could pick my seats on United flights ahead of time but not the others. I logged in 23 hours before the flight as instructed and was able to pick my seats. I just wanted a window seat which I got.

Presumably this question:

relates to this comment:

Here are 2 speculative opinions on why the is

1- The FCO-LAX flight is flying into the jet stream and the plane does not have the range into a headwind.

2- Business decision due to passenger demand (or lack thereof) to fill the plane for the westward flight

We booked a flight from Miami to Rome via Delta operated by ITA. I finally spoke to a rep from ITA (in Albania) who said there is no way to select a seat prior to arriving at the gate the day of. I asked her if we can select seats if we book directly through ITA and she said yes. We cancelled our Delta flights (got issued eCredits) and rebooked through ITA, paid a small fee to select seats.

"We booked a flight from Miami to Rome via Delta operated by ITA. I finally spoke to a rep from ITA (in Albania) who said there is no way to select a seat prior to arriving at the gate the day of. I asked her if we can select seats if we book directly through ITA and she said yes. We cancelled our Delta flights (got issued eCredits) and rebooked through ITA, paid a small fee to select seats."

Might I assume your flights were cancelable?

I was told by Delta chat: "ITA Airways discontinued "Pre-Reserved Seating" (PRS) in economy compartment with all partner airlines on June 23, 2021. For the sake of clarity, also during Interline Through Check-in, seat change for the Economy seats allocated by the system will not be allowed anymore".

My understanding from both Delta and ITA is that Delta is the only one who can upgrade the codeshare, and an upgrade from Economy (to Premium Economy or Business) is required to get booking seat assignment, rather than gate.

To Eric's point above, today I purchased a Delta itinerary that included leg in premium economy seats on a FCO/BOS flight on ITA and was told by both ITA and Delta that I would not be able to book seats until 48 hours before the flight. So, purchasing a premium seat does not get around this issue either. Very frustrated along with others about this. Looking into other itineraries.

Yes this is some sort of technical codeshare issue that seems like nobody is in hurry to fix.

Delta already got the money so they don’t care. I’ve been told from a ITA agent that the problem is that delta doesn’t share with them fully the tickets information and the capability to make changes, which is what they need to assign a seat.

Either way, I dont think ill be able to select my seat until 2 days before my flight ( if lucky ) .

Flying LAX FCO, and I really hope they don’t make up any bs like layovers or things like that, since I paid for a direct flight.

The only good news here is that finally the Italian company has new airplanes and we’ll be flying on the airbus 350/900, way more spacious and comfortable than the old planes.

I booked an ITA flight (Also Delta partner) from Jfk to Rome connecting to Palermo through American Express for September. I spoke to ITA and I am able to pick seats anytime for a fee. Or I can wait when I check in 24 hours prior on the ITA website and can change my pre selected flights for free and that time.

I booked ITA/Delta for 9/13 premium economy thru AmEx and was able to select seats...guess I'd better check on them now & frequently to make sure they are still recognized/valid. Thanks, all. any suggestions welcome as always.

Yes the problem is not the flight itself but the seat selection for those that got the Ita airways tickets from Delta ..

Hi Everyone - I don't normally post but had a frustrating day trying to figure out how to get seats booked on an ITA flight booked as a codeshare through Delta.com from LAX to FCO; the alluring direct flight is what sucked us in. The bottom line is that you cannot as of today, August 21st, 2022.

After speaking with ITA's Albanian Call Center (who were very nice and helpful), there is a limitation with the ITA systems that a seat cannot be assigned unless the fee has been paid. They cannot handle this for codeshare passengers and there is no functionality in their systems that allow them to take a payment through the call center for a codeshare reservation. If you try to book directly through their site, you can see that seat assignment comes at a cost.

The agent acknowledged that this is an issue on ITA's systems, not Delta and they have told Delta about the issue many times. That Delta has done a poor job making this clear should not be a surprise to anyone. The agent did offer to me that many people would be in this predicament and that they guaranteed that my travel companion and I would be seated together.

I am trying to work out with Delta why they upsell you to Economy Classic by telling you that you can "select and change seats at any time" when you cannot.

Confirming the above, I flew ITA from FCO to LAX earlier this month, and I could not select a seat until I checked in at the airport. The online checkin did not work, either on the app or my laptop. The Delta/ITA systems apparently don't talk to each other. The flight itself was uneventful, although I have to say ITA has possibly the worst airline food I have ever experienced. So bring snacks. I've decided I am done with ITA. I changed my return flight to Delta, even though it's not direct. And of course I had to call them to do that, since it can't be done online.

we booked premium economy tickets on ITA via Delta website several months ago, for our trip in October. the itinerary is roundtrip BOS-FCO, and the return trip is on Delta. we were assigned seats, however not together, so I called Delta to see if they could assist. happened to get a very helpful agent on the phone, who acknowledged that assigning seats on the ITA codeshare flight was problematic. when she heard that it was important for us to be seated together, as the trip is a combined 65th birthday/retirement/30th anniversary celebration, which is why we were splurging on the premium seats, she made it her mission to work with ITA to change the seats. here's hoping the flight is uneventful and the food quality has improved somewhat (but let's face it, no one flies for the food).

Last night, I purchased tickets through Delta which included a flight on ITA. Same story…Would not allow me to change seats. I just changed it to all Delta. I have noticed that AA also codeshares with ITA.

Flying from LAX to Rome soon on a Delta economy ticket codeshared with ITA. Will ITA charge me for economy seat selections when we check in at LAX? Don’t want any surprises.

When I upgraded to premium economy I got an email the next day to book my seats. Believe me premium economy was not much bigger--not sure how bad regular economy is!

The solution to this is quite simple. Go to ITA website and search for your flight using your Delta confirmation number. When you find it you will see the actual confirmation number that ITA uses, it is different than Delta. Call in to ITA customer service and give them that number to select your seats. I just booked a November flight for my family, 2 adults and 2 kids and feel confident there will be no issues with us being separated on the trip.

what number did you call? Last flight I called, I was on hold for an hour. I was connected to a person in Albania who was unable to help me. I would like to upgrade and am unable to. Even with Delta's special ITA code.

I also tried calling ITA with ITA's reservation number and spoke to the rep in Albania. She said she could not do it and that we would have to get our seat assignments when we arrived at the airport. Frustrating.

ITA is in the process of changing ownership. The Delta, KLM, Air France group will be the partners. New government and Prime Minister. Everything is in flux. Terminal at FCO is now T1 for departing flights to Miami and Boston (since Aug 2022). Customer services is slowly ramping up. I hope I can purchase my seats for my March trip soon. Because I bought tix through an agent, I must wait until 48 hours before when online check in is available. My agent checked today through a backend system and sees temp assignments way back - row 30 - but together. Other airlines like Spirit (shudder) do the same. You can purchase seats only booking directly with them and paying at that moment. I suspect after Oct 31 that the purchase of the company is finalized, things will improve and better business practices ensue. I follow ITA groups on FB too. Fascinating. Everything is connected - politics, financial transactions, the war, pandemic, and we are all caught in the middle. We have to make the best of it.

Spoke too soon. Just called their new toll free customer service at +1 (877) 793-1717 and paid $33 per seat from rows 25 back. At least we have that peace of mind. No issues.

Do you have economy or premium? I can’t get seat assignments in economy.

We booked a Delta flight to Rome that went through Amsterdam (via KLM to Rome) -- THAT one, we could reserve seats on. However, the ITA return connection from Rome to Amsterdam, we CAN'T get seat reservations on -- tried through Delta/online ITA with their confirmation # that Delta was able to look up for us. However, in our case, I think at least part of the problem is that the flight lists FOUR different Airbus configurations with slashes, so we're guessing they haven't assigned a plane, yet (as the return flight is in March 2023). We had already upgraded to more legroom, etc., but it made no difference. Delta agent was as helpful as she could be, but just told us to try again closer to the flight. And, yes, it's absurd to sell us the tickets to a flight (that is supposed to include choosing our seats), and then we can't do that -- at the very least, a helpful note stating that plane is not assigned yet would be nice (if that's the reason). Hoping situation changes as flight gets closer, but at least it's only about a two-hour flight, so not as bad if we can't sit together. Our trans-Atlantic flights are Delta, and we do have seat assignments. (Also finding out just how convoluted flying within Italy is, with luggage rules that are more severe than our Delta ones, so we'll have to plan accordingly. If it weren't for having to get to/from Sicily, we'd take only the trains in Italy. And still might try to make that work!))

Success! Egads. That was a long ordeal of several months. I wrote an email five months ago to ITA and finally received a reply. They suggested I call that number in Albania, which I had done before. This time it worked, although he first said that I had to pay for a seat assignment. I told him that my booking said that was not true. I was correct and was assigned a seat at no additional cost, BUT he said I had only three flights, not four. That's not what my reservation says. Once again, EGADS.

This ended up being a real disappointment.

We checked in online at the 24-hour mark and our seats were already assigned and not in the configuration we wanted (window/middle vs. aisle/middle). In order to move the seats, even in the same row, there was a charge. We moved the seats around but never paid the charge and somehow it worked.

We went to the airport and asked the check-in agent to move our seats for us - he said is could not do it without a charge. Additionally, we were not allowed to bring on and carryon luggage that exceeded 8kg regardless of the size.

Overall, I'm glad we had a direct flight from LAX to Rome on a fairly new aircraft - the service and the food were mediocre but we did get there on time. I would recommend not booking the ITA codeshare flight through Delta if the above issues would be a dealbreaker for you. If Delta had just been upfront about all of it - that would have alleviated a lot of the issue.

We booked through Delta on ITA from NYC to Italy. I would never travel ITA again. Not only did we have to deal with the assigned seat nonsense, but ITA lost my husband's luggage for two days. What a fiasco! They were so hard to contact, and it was "wait until your luggage is found in our system, and then we will tell you what to do." So, for two days, we spent our time in Italy on the phone and then tried to find some replacement clothing, BUT it was Nov 1- a holy day, so little was open for shopping. When we finally got word that the luggage was found, we were in the difficult situation of staying in a not fully attended B&B. So, we had to go to the airport to retrieve the luggage unless we wanted to waste all three days dealing with luggage problems. Never again with ITA.!

BTW, our return flight home only on Delta went very smoothly.

dgawell, sorry you had problems. I've never flown ITA but to be honest it was not their fault you were in an unstaffed B&B or that you were there over a time when stores were closed. I'm glad your flights home went well.

i'm seeing same issue - I'm trying to help my son. He booked with United tho. ITA is his first flight out of Catania to Rome and then connect to Munich and back to boston. However, he has a very short connection in Rome so he's trying to book seat close to door. No checked luggage. When i put my record locator in My Flights on the ITA site, it shows The Booking Code entered is not valid. Yet, if i put same number in under Check In - his entire itinerary loads - tho of course he can't check in yet, as the flight is Dec 11. From the thread i see that he can select seats at 48 hours, but where and how? Normally i would check in with the airline i booked - in this case United and the flights are all on one ticket (again bought from UA). Are you guys saying that he must first go on ITA website at 48 hours and check in - independent of checking in with UA? and then hopefully he can pick seats then?? thanks for your help and advice!!

ITA had a different booking number for this flight. Delta and ITA need to coordinate in a more efficient manner.

This topic has been automatically closed due to a period of inactivity.

Here's What It's Like to Fly ITA Airways — Italy's Newest Airline

I flew Italy's newest airline, ITA Airways — here's what my experience was like before, during, and after the flight.

ITA Airways — the new Italian flag carrier — took over from the bankrupt Alitalia on Oct. 15, 2021, with 52 planes and 2,800 staff members, compared to Alitalia's respective 110 and 10,500. Many thought that, reduced fleet aside, nothing would change.

In fact, that's what the staff at Venice airport told me as I checked in for my flight to Rome on Oct. 16, barely 24 hours into the airline's life.

The new ITA logo blazed behind the old Alitalia check-in desk — an eye-catching three letters, striped green, white, and red for the colors of the Italian tricolore flag. Other than that, it was all as it had been the day before: Alitalia signs designating the check-in lanes, Alitalia hand luggage measurers, and Alitalia uniformed staff.

"I booked this to see what's changed," I said to the agent at check-in. She smiled. "Nothing's changed," she assured me.

Two days earlier, when ITA bought the Alitalia brand name for €90 million (about $104 million), it was widely assumed that the new airline would maintain the old moniker.

But on launch day, revealing a brand-new blue livery, president Alfredo Altavilla said ITA had always been the new airline's name — they were just buying the Alitalia brand to stop others from using it. They would continue to use Alitalia-branded products and planes until their own were sorted, he said.

For my day two flight, there was little difference compared to the old days as we boarded the Alitalia plane. There was an hour-long delay for my flight, and when I emailed the dedicated inbox requesting a seat change that the website wouldn't save, I got no reply.

What stood out on board, though, even on day two, was the customer service. For example, when the aircraft made a wheezing sound, and I got nervous, the off-duty flight attendant in the row behind talked me through the noises and kept checking on me throughout the flight.

ITA will incentivize its staff by paying them according to customer satisfaction, as well as company performance, Altavilla said — and it showed.

Though the plane was decidedly worn (Alitalia's average fleet age was 14 years), the atmosphere was warm. And so, instead of flying my usual airline between Italy and the U.K., I booked another flight: Milan Linate (ITA's second hub, after Rome Fiumicino) to London Heathrow.

A Few Pre-flight Snafus

ITA's website is hard to navigate. Between temporarily losing my booking, rejecting the (Italian) country code for my phone number, and not allowing me to link the flight to my account with Volare, the new frequent flier program , there were some kinks that needed to be ironed out. But that's perhaps true of many new companies.

At Linate, a lovely airport renovated right before the pandemic, the former Alitalia lounge was closed due to the pandemic, staff noted. However, the airport's other lounge was open, and all other airlines seemed to be using it. Instead, ITA gives business class ticket holders a voucher for one soft drink and one sandwich or sweet treat at the airport bar.

Limoncello in the Skies

Pre-flight mix-ups aside, when I boarded the plane, ITA rocketed onto the runway of all-time top flights.

For starters, it was the welcome. Rarely do greetings feel as genuine as they did from purser Stefano and cabin crew members Massimo and Andrea. They coddled a nervous flier and enforced masks with polite insistence. Their assiduousness made flying during a pandemic a whole lot less stressful.

On ITA's short-haul flights, economy passengers get free soft drinks and delicious Italian cookies. In business class, we got a tray full of centopercento Italian food: a tasty vegetarian lasagne, crisp salad, crusty bread, and a Sicilian cannolo .

Then came the crowning glory: grappa and limoncello , high-class brands at that, poured straight from the bottle into our cups. Halfway to London, I felt like I was still in Italy.

By bringing the dolce vita to the skies, ITA could really shine. And that's exactly what the airline is planning to do — Altavilla said they're in talks with big brands to make every single thing, from the maintenance cars to the seats in the lounge, Italian.

For now, ITA's biggest asset is its thoughtful, attentive staff. So, if the crew stays as they are, and ITA fixes the glitches on its website, gets its new fleet, and fills those planes with all-Italian brands and frills, this could be a very exciting airline. In bocca al lupo , as the Italians say — good luck.

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ITA Seat Assignme... ITA Seat Assignments on Flights Booked Through Delta Jump to bottom Posted by WhiteFuzzTravel (UT) on 02/03/22 09:17 AM Looking for recommendations. We have tickets we purchased through Delta into Milan and out of Rome at the end of April. The flight from FCO to JFK is via ITA.
I Flew Italy's Newest Airline, ITA Airways
ITA Airways — the new Italian flag carrier — took over from the bankrupt Alitalia on Oct. 15, 2021, with 52 planes and 2,800 staff members, compared to Alitalia's respective 110 and 10,500....