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How to Contact National Grid
National Grid delivers energy to customers in Rhode Island, Massachusetts, New York and the United Kingdom. Depending on why you need to reach the utility company, use the information below.
Twitter and Snail Mail
In addition to the contacting National Grid by phone, you can mail the company at the current mailing address listed on their site. You can follow National Grid on their social media accounts for news, updates and customer service. These include Twitter, Instagram and Facebook. To report a gas emergency at any hour of the day in any location, call 911.
New York and Massachusetts Customer Service
New York and Massachusetts residents can call customer service during specific business hours for their respective state, Monday through Friday for assistance in English and Spanish. Hearing or speech-impaired customers in both states can call 711 and provide the customer service number for support. There are also specific hours to call for credit and collections. To report a National Grid power outage in Massachusetts, call for 24-hour assistance.
Rhode Island Customer Service
Rhode Island residents can report an energy theft by emailing National Grid through its website or by calling the tip line. For a streetlight outage in Rhode Island, call the customer service contact center during designated business hours, Monday through Friday. National Grid also provides a phone number for Rhode Island customers requesting natural gas conversions or a new gas pipe installation outside their business, home or multi-dwelling.
For account questions such as viewing your bill and general support, email the company by going to the National Grid website and filling out the contact form. You’ll need to choose Billing & Payment from the dropdown menu, then enter a subject line and your question. National Grid will reply within two business days.
Make a Payment
You can mail your payment to National Grid. You can also find a payment or customer service center for National Grid by entering your zip code at the National Grid website. Many of the locations are authorized third-party agents that National Grid has on contract. You should contact the payment agent to confirm hours and policies. These agents accept cash only. For Western Union locations that accept checks and money orders, go to the Western Union website. Massachusetts customers can make credit or debit card payments by calling Western Union.
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